Nondiscrimination Notice

CovenantCare Practices does not discriminate. Free language help and accessibility aids, how to ask for them, and how to file a grievance.

Our commitment

CovenantCare Practices complies with applicable federal civil rights laws. We do not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex. We do not exclude people or treat them differently because of these things.

This notice is provided under Section 1557 of the Affordable Care Act and Section 504 of the Rehabilitation Act of 1973, as implemented by the U.S. Department of Health and Human Services.

Help communicating with us

At no cost to you, we will work with you to arrange help such as:

• Interpreter services, including sign language
• Information in other formats, such as large print
• Information in other languages
• Reasonable changes to our policies and practices so you can get care

To ask for help, tell the front desk, call the clinic, or contact the coordinator above. Some kinds of help may take time to arrange, so letting us know before your visit is best.

Section 1557 and Section 504 Coordinator

• Name: Alisha Harvey
• Title: President; Section 1557 and Section 504 Coordinator
• Phone: (931) 245-1150, ext. 1100
• Email: alisha.harvey@covenantcarepractices.com
• Address: 1000 Highway 76W, Clarksville, TN 37043

Grievance procedure

If you believe we failed to provide these services or discriminated against you in another way, you can file a grievance with the coordinator by phone, email, mail, or in person. If you need help filing, the coordinator will help you. All grievances will be acknowledged within five (5) business days and resolved within thirty (30) calendar days. A full copy of our grievance procedure is available upon request.

File a complaint with HHS OCR

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at any time:

• Online: www.hhs.gov/ocr/complaints
• Phone: 1-800-368-1019 (Voice) · 1-800-537-7697 (TDD)
• Mail: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201

Alternative formats

This notice is available in alternative formats and other languages upon request. Contact the coordinator to request a copy.

Document revision

This notice was first effective April 22, 2026, and is reviewed at least annually.